Privacy policy

Website: HealthcareManuals.com
Business: Alliance Consulting Services of Florida, Inc.
Effective Date: October 19, 2026

1. Introduction

Alliance Consulting Services of Florida, Inc. (“Alliance,” “we,” “us,” or “our”) operates HealthcareManuals.com (the “Website”). We provide healthcare compliance manuals, related digital products, subscriptions, and compliance-support services for healthcare businesses.

This Privacy Policy explains how we collect, use, disclose, and retain personal information when you visit our Website, create an account, purchase products, subscribe to services, communicate with us, or use our AI-supported compliance features.

We are committed to handling personal information responsibly and explaining our information practices clearly. This Policy describes our practices and will be updated if our practices or applicable requirements change.

2. Information We Collect

The information we collect depends on how you interact with the Website and our services.

2.1 Information You Provide

We may collect information you voluntarily provide, including:

  • Name and business or organization name.

  • Email address, telephone number, and billing or mailing address.

  • Business type and information about your healthcare organization.

  • Account registration information.

  • Product orders, subscription selections, and purchase history.

  • Communications, inquiries, customer support requests, and feedback.

  • Information submitted when requesting assistance with manuals, compliance services, or related business activities.

  • Information submitted through features of our AI-supported platform.

Please do not submit patient-identifiable information, protected health information (PHI), or other sensitive personal information unless a specific service has been expressly authorized to receive it and the necessary safeguards and agreements are in place.

2.2 Payment and Transaction Information

Purchases may be processed through Shopify and its payment-processing providers.

Depending on the transaction, we may receive information such as your billing details, order information, transaction status, payment confirmation, and limited payment-method information.

Payment card information may be collected and processed directly by the applicable payment provider. The information we receive depends on the payment method and provider.

2.3 Information Collected Automatically

When you visit the Website, certain information may be collected automatically by Shopify or other service providers, depending on the Website’s configuration. This information may include:

  • IP address.

  • Browser type and device information.

  • Operating system and technical identifiers.

  • Pages visited and interactions with the Website.

  • Dates and times of visits.

  • Referring websites.

  • Cookie identifiers and similar technical information.

Shopify collects this information to operate the store. Our download service and our chat assistant also receive the IP address of the device that uses them, as described in Sections 2.6 and 4.

2.4 Information from Service Providers

We may receive information from Shopify, payment processors, subscription-management providers, hosting providers, and other service providers used to operate the Website and deliver our products and services.

The categories of information received depend on the services enabled and their applicable privacy practices.

2.5 Information Marked on Your Manual

Each copy of a manual you download is marked with the name of the purchasing company, the order number, and the date the copy was issued. The file also carries the purchaser’s name and email address in a form that is not visible on the page. These marks identify the licensed copy and help protect the manual against unauthorized sharing.

2.6 Download Records

When a download link is used, we record the date and time, the order it belongs to, whether the download succeeded, and information about the device used, such as its IP address and browser. For a successful download we also record the purchaser’s email address and company name. We use this record to deliver the manual, to protect it against misuse, and to respond if a payment is disputed.

3. How We Use Information

We may use personal information for the following purposes:

  1. Processing orders, payments, refunds, and subscriptions.

  2. Delivering manuals, digital products, updates, and subscription services.

  3. Creating and administering customer accounts.

  4. Providing customer support and responding to inquiries.

  5. Delivering and operating AI-supported compliance features.

  6. Communicating about purchases, accounts, subscriptions, and service updates.

  7. Sending emails you have asked to receive, such as Florida rule news or notice that a new manual has launched.

  8. Maintaining business, accounting, tax, and transaction records.

  9. Operating, maintaining, and improving the Website and our services.

  10. Identifying and addressing errors, suspected fraud, security issues, or misuse.

  11. Enforcing our agreements and addressing disputes.

  12. Complying with applicable legal obligations.

We will provide additional notice or obtain consent where required if we introduce materially different uses of personal information.

4. AI-Supported Compliance Services

HealthcareManuals.com may offer AI-supported tools designed to assist healthcare businesses with compliance-related workflows, manuals, regulatory information, and related business tasks.

Information submitted through these tools may be processed by our AI technology providers and other service providers necessary to deliver the requested functionality. When you email us, we may also use our AI service provider to help draft our reply, and a person reviews every reply before it is sent.

Our practices include the following:

  • Purpose limitation: Customer-submitted information is processed to provide, operate, maintain, and support the services requested by the customer.

  • General-purpose AI training: We do not authorize customer-submitted confidential information to be used to train general-purpose AI models.

  • Service providers: AI and technology providers may process submitted information as necessary to deliver their services, subject to the applicable service arrangements and privacy terms.

  • Customer responsibility: Customers are responsible for ensuring they have the authority to submit information and that their submissions are appropriate for the service being used.

  • Review of outputs: AI-generated content may require review, verification, and customization before being relied upon.

AI-supported services are not a substitute for independent professional judgment or legal advice.

Website chat assistant. If you use the chat assistant on the Website, the message you type and the earlier messages in that conversation are sent to our server and then to our AI service provider (currently OpenAI), which writes the answer. Our server also receives the IP address of your device and uses it only briefly, to limit how many questions can be sent. We do not save the conversation, or the IP address used for it, apart from short-lived technical logs. Your browser keeps the conversation only until you close the tab. Please do not type patient, payment, or other sensitive information into the chat.

5. Protected Health Information and Sensitive Information

HealthcareManuals.com is intended primarily for healthcare businesses. However, the Website and its general compliance tools are not intended to receive patient-identifiable information or protected health information (PHI).

Customers must not submit patient names, medical records, or other PHI through the Website or AI-supported tools unless a particular service has been expressly authorized to receive such information and the necessary contractual and technical arrangements are in place.

Where required by applicable law, a Business Associate Agreement (BAA) must be executed before PHI is received or processed on behalf of a covered entity or another business associate.

If you believe you have inadvertently submitted PHI through a feature that is not authorized to receive it, please contact us promptly. We will assess the matter and take appropriate steps based on the circumstances and applicable requirements.

6. Cookies and Similar Technologies

Cookies and similar technologies may be used to support Website functionality, shopping cart operations, customer sessions, preferences, security, and other technical functions.

Shopify sets cookies to run the store, for example to keep your cart, process checkout, protect against fraud, and measure how the store is used. The chat assistant keeps your current conversation in your browser’s session storage so it stays on screen as you move between pages, and your browser deletes it when you close the tab.

If additional analytics, advertising pixels, or tracking technologies are introduced, this Policy and any applicable consent or opt-out mechanisms will be reviewed and updated as necessary. You may be able to manage cookie preferences through the controls provided on the Website or through your browser settings. Disabling certain cookies may affect Website functionality. You can also opt out of the sharing of your information for targeted advertising on our Your Privacy Choices page: healthcaremanuals.com/pages/data-sharing-opt-out.

7. How We Share Information

We may disclose personal information to the following categories of recipients when reasonably necessary for the purposes described in this Policy.

7.1 Service Providers

These may include:

  • Shopify and Website hosting providers.

  • Payment processors.

  • Digital product delivery and subscription-management providers.

  • AI and software providers.

  • Cloud storage and technology providers.

  • Customer support and email service providers.

  • Security and fraud-prevention providers.

The actual providers and categories of information shared will depend on the services we use and how those services are configured.

7.2 Legal Obligations and Protection

We may disclose information when we reasonably believe disclosure is necessary to comply with applicable law, a valid legal request, a court order, or a regulatory obligation, or to protect our rights, property, security, or legitimate business interests and those of others.

7.3 Business Transactions

Information may be transferred in connection with a proposed or completed merger, acquisition, reorganization, financing, sale of assets, or similar business transaction, subject to applicable legal requirements.

7.4 Your Direction or Consent

We may disclose information when you direct us to do so or provide the necessary consent.

7.5 Shopify

Our store is hosted by Shopify. Shopify collects and processes personal information about your access to and use of the store in order to provide and improve its services. Information you submit to the store is shared with Shopify and with our other service providers, some of which may be located in countries other than where you live. We also use certain Shopify features that combine information about your interactions with our store with information from other stores and from Shopify; for that processing, Shopify is responsible for your personal information and for responding to requests about it. To learn how Shopify uses personal information and what rights you may have, see the Shopify Consumer Privacy Policy at https://www.shopify.com/legal/privacy/consumers and the Shopify Privacy Portal at https://privacy.shopify.com/en. You can opt out of the sharing of your information for targeted advertising on our Your Privacy Choices page: healthcaremanuals.com/pages/data-sharing-opt-out.

8. Sale, Sharing, and Targeted Advertising

We do not sell personal information for monetary consideration.

Certain privacy laws define the sale or sharing of personal information more broadly, including some disclosures associated with targeted advertising. The Shopify features described in Section 7.5 may count as sharing for targeted advertising under some of these laws.

You can opt out of the sale or sharing of your personal information for targeted advertising at any time on our Your Privacy Choices page: healthcaremanuals.com/pages/data-sharing-opt-out.

We will not discriminate against you for exercising privacy rights protected by applicable law.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including fulfilling orders, administering subscriptions, providing services, maintaining business records, resolving disputes, and meeting applicable legal obligations. Retention periods may vary depending on the type of information, the service involved, contractual requirements, and applicable law.

10. Data Security

We recognize the importance of protecting personal information from unauthorized access, disclosure, alteration, loss, and misuse.

Information may be processed and stored by Shopify and other service providers under their respective security practices and contractual arrangements.

Payment card details are handled by Shopify’s payment processing, and we do not receive full card numbers. Download links are tied to your order, are signed so they cannot be altered, and stop working after a set time. Order and download records are kept in access-controlled systems and are used to deliver your purchase, support you, and respond to disputes.

No electronic transmission or storage system can be guaranteed to be completely secure.

11. Privacy Rights and Choices

Depending on your location and applicable law, you may have rights to:

  • Request access to personal information we maintain about you.

  • Request correction of inaccurate personal information.

  • Request deletion of certain personal information.

  • Request a copy of certain personal information in a portable format.

  • Opt out of certain sales, sharing, or targeted advertising activities.

  • Withdraw consent where processing is based on consent.

  • Appeal a decision concerning a privacy rights request, where required by law.

These rights are subject to applicable legal requirements and exceptions.

To exercise a privacy right, contact us using the information in Section 16. Please describe your request and provide information reasonably necessary to help us identify you and locate the relevant records. We may request additional information to verify your identity or authority.

We will review and respond to requests within the time and in the manner required by applicable law. Where an appeal process is required, we will provide information about how to use it.

12. Emails and Other Communications

We may send transactional and service-related emails concerning purchases, receipts, account administration, subscriptions, support requests, security, and manual or service updates.

If you ask to hear from us, for example by leaving your email on the Website for Florida rule news or to be told when a new manual launches, we email you about that.

Those emails include an unsubscribe link, and you can opt out at any time.

Unsubscribing from those emails will not necessarily stop transactional or service-related communications that are necessary to complete a purchase, administer an account or subscription, or provide a requested service.

13. Third-Party Websites and Services

The Website may link to third-party websites or rely on third-party applications and services.

Those third parties may collect, use, or disclose information under their own privacy policies and practices. This Policy does not govern independent third-party websites or services.

We encourage you to review the privacy notices of third-party services you use.

14. Children’s Privacy

The Website and our services are intended for business customers and are not directed to children under 18 years of age. We do not knowingly seek to collect personal information directly from children under 18. If we learn that such information has been collected without legally required authorization, we will assess the circumstances and take appropriate steps as required by applicable law.

15. Changes to This Privacy Policy

We may revise this Privacy Policy when our business, Website, services, technology, or applicable requirements change.

The revised Policy will be posted on HealthcareManuals.com with an updated effective or revision date. Where required, we will provide additional notice or obtain consent for changes.

We intend to review this Policy periodically and whenever material changes are made to our information practices.

16. Contact Information and Privacy Requests

For questions about this Privacy Policy or to submit a privacy request, contact:

Alliance Consulting Services of Florida, Inc.
Website: HealthcareManuals.com
Privacy Email: info@floridaconsulting.net
Mailing Address: 4041 Ventnor O, Deerfield Beach, FL 33442
Phone: (772) 631-3707